Boarding flights in the United States frequently resembles a disorganized affair, largely due to the system’s design that seeks to boost airline profits via ancillary services and credit card incentives, while also indulging the egos of top-tier frequent flyers. This methodology sometimes eclipses the aim of smooth boarding.
A recent example at a United Airlines boarding gate brings this concern to light. A video from January 2, 2026, captures a member of United Global Services, who holds an exclusive elite status, engaging in a dispute with a family traveling with toddlers. Both groups were qualified for pre-boarding, yet the Global Services member exhibited clear irritation that the family was allowed to board ahead of him. He implored the gate agent to permit him to board first, referencing the established boarding protocol.
This scenario highlights how elite status can occasionally elicit negative behavior. While airlines implement designated boarding hierarchies, the desire to be first in line, particularly when pre-boarding aims to secure carry-on space, appears trivial. The exchange also illustrates the complications inherent in United’s boarding procedures, which can generate such responses by establishing multiple boarding tiers and giving precedence to elite individuals.
In the end, this event serves as a reminder of the importance of kindness and perspective during the boarding experience. Although elite status grants specific advantages, it should never diminish fundamental decency and consideration for other passengers.