**Marriott Failed to Deliver “Privacy and Safety for Intimacy”**
Kananaskis Mountain Lodge is part of the Marriott Autograph Collection located in Alberta, Canada. The Marriott website and app allow Bonvoy members to post reviews of their experiences, which is usually a helpful feature. Naturally, we seek various aspects from our hotel stays, and reviews showcase that diversity.
This brings us to a review published a few days ago by the user “Sad Couple,” granting a rating of two out of five stars:
**A Wonderful Family-Friendly Resort Lacking Suitability for Couples**
We checked in at 3:45 pm and were informed that our room was still being serviced and would be ready by 4:30 pm, which it was. As a Gold-Elite member, I asked for a room situated a few doors away from families because we were marking our 15th wedding anniversary, but none were available. The children in the adjacent room informed us “we can hear you” while my spouse and I were being intimate, despite our attempts to be discreet, indicating that the walls were rather thin. Ultimately, we recognized that we wouldn’t have the privacy and safety needed for intimacy during our stay. Our room lacked complimentary water and our view was obscured by trees. When we relayed this feedback to the front desk manager (Jero), he expressed his “hope to serve us again under improved conditions.” This is a commendable family-friendly resort, but I cannot endorse it for a couples’ getaway. The dining experience at Forte was the standout of our visit, but that was the only distinctly positive aspect.
**I Understand These Concerns, Yet Find Them Amusing**
I don’t intend to disregard the validity of this review, as there are legitimate grievances (I assume this is all earnest and not a jest?). However, there’s something about the overall presentation and sequence of the issues that is somewhat entertaining:
– The check-in time is 4PM, so waiting until 4:30PM for check-in isn’t ideal (but such things happen).
– I can’t help but wonder how the initial request for a room distant from families was articulated; did this individual genuinely convey that they were celebrating their 15th anniversary and wished to avoid families?
– If children in the neighboring room truly remarked “we can hear you” while they were “quiet,” that’s quite awkward; it does seem a bit exaggerated to claim they “weren’t going to have the privacy and safety to be intimate while staying here.”
– I find it amusing how the next line addresses the absence of complimentary water and a view of trees (which doesn’t necessarily sound like an awful view?).
– I’m curious, when the feedback was communicated to the front office manager during check-out, did they thoroughly explain everything? If so, good for them…
**To Provide Constructive Feedback:**
– Perhaps there were no other rooms available, but if sound insulation was troublesome, I would have raised the issue more directly while on-site, hoping to find a resolution, such as a room without a connecting door.
– Indeed, if you’re celebrating your 15th anniversary and seeking a “romantic” experience, a family-oriented hotel with a water park may not be the best choice.
**Final Thoughts**
A Marriott Bonvoy Gold member encountered an unsatisfactory stay at a Marriott Autograph Collection property while celebrating their 15th anniversary. The main concern was the inadequate sound insulation, leading to the neighboring kids exclaiming “we can hear you” during their intimate moments, which meant they “weren’t going to have the privacy and safety to be intimate while staying here.”
In all honesty, poor sound insulation in hotels is incredibly frustrating, as it usually stems from minimizing construction expenditures. There is a significant difference between a room where you hear nothing and one where you hear everything happening in the adjacent room, in the corridor, etc.
**What are your thoughts on this Marriott complaint?**