The U.S. airlines anticipate 271 million travelers between June 1 and Aug. 31, making this summer travel season a record-breaking one, per Airlines for America.
Lyft has consistently focused on ensuring passengers reach their destinations on time.
Launched initially as a holiday travel promotion, Lyft’s On-Time Pickup Promise has now become a permanent feature for riders starting this summer, ensuring compensation if your ride isn’t on time.
On-Time Pickup Promise
Starting Wednesday, Lyft’s On-Time Pickup Promise will apply to prearranged airport rides, guaranteeing punctual pickup or providing compensation if the ride is late.
Users can book Lyft rides as far as 30 days ahead, allowing them to secure their pickup date, time, and price, thus eliminating one more concern. These scheduled rides receive priority during driver matching, and drivers have the flexibility to accept these rides anytime post-scheduling. Pre-arranged rides can be altered or canceled up to an hour before the specified pickup time.
If your scheduled airport Lyft ride is not picked up on time, you will automatically be credited with Lyft Cash in your account as follows:
- $15 Lyft Cash is provided if your driver is over 10 minutes late (reduced from $20 originally).
- Receive $50 in Lyft Cash if you are not paired with a driver within 10 minutes of your scheduled pickup time.
- Receive an additional $50 in Lyft Cash if no driver is available for you and you have to use another company, provided that your ride costs more than $50.
The initial two payments will be processed automatically, but you need to reach out to Lyft via the help section in its app and provide the receipt from your alternative transportation to claim the extra $50.
The On-Time Pickup Promise from Lyft is now offered in over 50 markets across North America, including:
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- Atlanta
- Austin
- Baltimore
- Boston
- Charlotte
- Chicago
- Cincinnati
- Cleveland
- Columbus, Georgia
- Columbus, Ohio
- The metropolitan region of Dallas-Fort Worth in Texas
- Denver
- Detroit
- Honolulu
- Houston
- Indianapolis
- The metropolitan area of Riverside-San Bernardino-Ontario in California
- Jacksonville, Florida
- Kansas City, Missouri
- Las Vegas
- Los Angeles
- Louisville, Kentucky
- Miami
- Milwaukee
- The Twin Cities metro area in Minnesota
- Nashville
- Nassau County, New York
- New Jersey
- New Orleans
- Northern Georgia
- Orange County, California
- Orlando
- Philadelphia
- Phoenix
- Pittsburgh
- Portland, Oregon
- The Raleigh-Durham metro region in North Carolina
- Richmond, Virginia
- Sacramento
- Salt Lake City
- San Antonio
- San Diego
- The Bay Area of San Francisco
- Seattle
- Tampa
- Toronto
- Tucson
- Vancouver, British Columbia
- Virginia Beach, located in Hampton Roads, Virginia
- Washington, D.C.
- Westchester County in the state of New York
Extra Comfort mode
Lyft’s Extra Comfort option helps passengers unwind and feel at ease as soon as they enter their vehicle. The “Extra Comfort” rides provide more spacious cars, highly rated drivers, and preset preferences for temperature, a quiet ride, or help with luggage.
These features come after the successful introduction of Lyft’s Women+ Connect, a service that pairs women and nonbinary riders with drivers in specific cities.
Just a friendly reminder, multiple credit cards provide extra points, miles, or cashback for Uber and Lyft trips when you use them for booking rides, such as:
The Points Guy independently gathered the information regarding the Amex Green credit card. The issuer has neither reviewed nor supplied the card details presented on this page.
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