American Airlines President Robert Isom has encountered considerable backlash lately, as the airline lags behind rivals Delta and United in earnings and passenger satisfaction. Labor organizations, which include the flight attendant union and the pilot union, have voiced their disappointment, with the flight attendants issuing a vote of no confidence and the pilots calling for reforms. Nonetheless, Isom asserts that the airline is headed in the right direction.
In an unexpected twist, Sara Nelson, President of the Association of Flight Attendants (AFA), has lauded Isom’s leadership. The AFA, which represents flight attendants at PSA, an American regional subsidiary, has achieved a tentative deal on a new contract that guarantees substantial pay raises and enhancements. Nelson praised Isom for his dedication to frontline workers, setting his stance apart from other airlines.
This commendation is atypical, as union statements usually do not focus on praising a CEO. Possible explanations for Nelson’s remarks might include emphasizing American’s labor-friendly leadership compared to United, where contract discussions have been heated, and perhaps seeking to challenge United CEO Scott Kirby. Nelson’s remarks have ignited curiosity and speculation about her intentions.