Tag: airline
American Airlines Brings Texas Barbecue to First Class Dining
Despite not necessarily pouring significant resources into catering, airlines enjoy being inventive with their first-class offerings, as it tends to resonate with passengers. A prime example is Delta’s collaboration with Shake Shack, which has garnered a lot of attention. In a similar vein, American has unveiled a new catering partnership that is likely to be…
IndiGo Enhances Fleet with 195-Seat Airbus A321XLR: Strategic Consequences
IndiGo, the largest airline in India, is undergoing a major transformation by refining its business model. Traditionally operating single-class aircraft mainly for domestic flights, IndiGo is now broadening its services. The airline has launched “IndiGo Stretch,” a premium product similar to a “business class light” on specific flights. Furthermore, IndiGo is exploring long-haul markets, having…
Grasping the Difference Between Airline Hard and Soft Offerings
## Airline Hard Product vs. Soft Product In conversations about premium cabin airline experiences, the phrases “hard product” and “soft product” frequently come into play to characterize distinct facets of the service. Below is an explanation of these terms: – **Hard Product**: This refers to any item that is physically secured to the aircraft and…
Scoot Flight Crew Member Detained for Larceny on 366 Flights
A flight attendant working for Scoot, a low-cost subsidiary of Singapore Airlines, has been sentenced to prison after embezzling approximately $31,000 from the airline throughout 366 flights. The fraudulent activity occurred from July 2023 to March 2025, involving an inflight supervisor who, after misplacing two cash bags and fearing disciplinary action, opted to retain all…
British Airways Substitutes Hot Breakfast with Fruit in Club Europe Business Class
British Airways is set to introduce a change that is likely to provoke debate among fans of the classic English breakfast. Starting January 7, 2026, the airline will adjust the breakfast service on numerous short flights across Europe for passengers in the Club Europe business class. Presently, British Airways usually provides two or three hot…
Family Files $200K Lawsuit Against KLM Regarding Inflight Bed Bug Incident
On December 18, 2025, a lawsuit was initiated against Delta and KLM in the United States District Court for the Western District of Virginia. This lawsuit pertains to a Virginia family’s journey on March 21, 2025, from Roanoke to Belgrade, with flights conducted by Delta and KLM. The family asserts that they were bitten by…
Philippine Airlines Grows Fleet with New Airbus A350-1000 Boasting Enhanced Cabins
In June 2023, Philippine Airlines made a notable procurement of nine Airbus A350-1000 aircraft. The initial jet, designated as RP-C3510, was handed over in December 2025, positioning Philippine Airlines as the inaugural Southeast Asian carrier to acquire this aircraft type. The A350-1000 is renowned for its extended-range capabilities, capable of flying up to 8,700 nautical…
BermudAir Launches Anguilla Services via New Subsidiary AnguillAir
In August 2023, BermudAir, a specialized airline, commenced operations using Embraer jets to link Bermuda (BDA) with destinations in the United States and Canada. Initially offering flights to nearly a dozen locations, the airline has since scaled back its services. Recently, BermudAir revealed a strategic pivot by launching flights that skip Bermuda, indicating a major…
Efficient Approaches for Submitting a Courteous and Productive Airline Grievance
**Advice for Successfully Submitting an Airline Complaint** Have you encountered a negative situation with an airline? Perhaps your flight experienced a delay, your luggage was misplaced, you received inadequate assistance, or you have a general suggestion for an airline to enhance its service? Here are my prime suggestions for submitting an airline complaint, presented in…
