Tag: apology
Lufthansa’s Reaction to Customer on Social Media Triggers Online Discussion
A recent update from Lufthansa’s official account on the social media site X has become widely shared, generating mixed reactions among users. The update, perceived by some as unprofessional yet refreshingly honest, involved a customer’s complaint regarding delayed compensation. The customer alleged that Lufthansa had been neglecting messages and emails, insisting on prompt action. Lufthansa’s…
