Tag: management
American Airlines Flight Crew Give Severe Assessments for Leadership
Months ago, the management of American Airlines launched a program named me@work to evaluate flight attendants based on customer satisfaction, operational input, and delays. This initiative encountered pushback from the flight attendants’ union, the Association of Professional Flight Attendants (APFA), which represents nearly 30,000 members. In retaliation, the union carried out its own survey, them@work,…
Lufthansa Aims for Labor Harmony by Resolving Employee Conflicts
Lufthansa has faced ongoing challenges with labor relations, resulting in significant costs for the airline. Over the years, we have witnessed a series of strikes at the airline, often leading to management appearing to be the loser. It’s astonishing how the airline’s executives repeatedly make the same errors, anticipating different outcomes. Ironically, Lufthansa Group CEO…
