Tag: service quality
Hyatt Customer Support Engagement Sparks Worries Regarding Industry Norms
Over the last year, Hyatt has delegated a considerable segment of its customer service functions, resulting in extensive reports regarding a drop in service quality. Traditionally, numerous customers have depended on the @HyattConcierge account on X for prompt customer service. However, recent exchanges, including one reported by an OMAAT reader, suggest potential concerns with this…
