Tag: survey
American Airlines Flight Crew Give Severe Assessments for Leadership
Months ago, the management of American Airlines launched a program named me@work to evaluate flight attendants based on customer satisfaction, operational input, and delays. This initiative encountered pushback from the flight attendants’ union, the Association of Professional Flight Attendants (APFA), which represents nearly 30,000 members. In retaliation, the union carried out its own survey, them@work,…
